FAQ

Pulse Point Oils



How much does delivery cost?


We will keep postage and packing to a minimum where ever possible. Your order will be wrapped safe and securely to avoid damage on route to you. HDR Infusions will despatch your order within 1-2 business days of payment being cleared, unless otherwise advised or requested. To keep costs down your parcel will normally go 2nd class, unless another service has been requested. If an order is over £30 it will go registered post signed for and tracked for your peace of mind.


How can I pay and what payment methods do you accept?


Payment can be made by credit card, Paypal or a personal cheque made payable to HD Rusbridge, which will need to cleared before goods can be sent.


How secure is shopping in the Shop? Is my data protected?


No data will be stored other than your email address which will not be used by anyone else other than ourselves for the purpose of order progress and newsletters which will update you on new products and special offers, once or twice a year.


If there is a problem what should I do? Refund Policy


In the event that there is a problem with your order or any aspect of the ordering process, please drop us an email explaining what has happened and we will try and rectify the problem as soon as possible.


We will refund the purchase price of the product, or replace it, if it is found to be defective in any way. Please let us know right away if you have any concerns. Due to personal nature of our products, we are sorry that we can not exchange them. To help you choose the best products, we list every ingredient clearly in the item listing. Please let us know if you have any concerns or questions about any ingredient. Your products should arrive in perfect condition. In the event this is not the case, please email us with the details at either

hdrinfusions@gmail.com or hello@pulsepointoils.co.uk

www.pulsepointoils.co.uk

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